Customer Day 2020 a great success

On Wednesday 30 September we hosted a virtual conference for our customers and were delighted by the large numbers that joined us in either the Zoom meeting session or on the YouTube livestream. We were particularly grateful to the following guest speakers from our customers:

  • Patricia Dowling, Houses of the Oireachtas
  • Henry Bolshaw, House of Lords
  • Joe Oxley and Phil Williams, St Helen’s Libraries
  • Sally Healey, Cheshire Libraries Shared Services
  • Andrew Farthing, Sefton Library Service

The full agenda for the day is here.

All of the sessions were streamed live to YouTube and can be accessed on this special playlist. Alternatively, each of the videos can be seen below.

Jonathan Field introduces the Customer Day 2020 conference and Janet McGowan gives an update on what’s new at PTFS Europe and with Koha.
In 2018, The Houses of the Oireachtas reviewed their internal library systems with a view to modernising and having a more integrated approach. A long procurement process and a short implementation time meant that the pressure was on to get Koha, Knowvation, Coral eRM and EBSCO’s EDS up and running by the deadline! Patricia Dowling talks us through how they did it.
Henry Bolshaw of the UK House of Lords library presents a project to improve the accessibility of the Koha library management system as part of our Customer Day 2020.
Help your users reduce the time taken to find resources in your library. Save your staff time in guiding library users.
Library system analytics at your fingertips and presented on dashboards for the world to see.
The Transport cost matrix takes precedence in controlling where holds are filled from and is a complicated area of Koha that is extremely useful but a part that many avoid! Sally shows us how to make it easy!
Jonathan Field demonstrates the FOLIO ERM for the PTFS Europe Customer Day 2020
As part of Customer Day 2020, Fiona Borthwick introduces the afternoon sessions which starts in this video with a demonstration by Mark Gavillet of the all new Enquiry Management System developed by PTFS Europe.
As Release Manager for the 19.11 and 20.05 Koha releases, Martin Renvoize played a pivotal role in the Koha community for twelve months. In this interview he tells us what the role involves, how his time benefitted PTFS Europe customers and what other roles there are in the community.
Martin Renvoize, Development Manager, takes us through the ways you can get involved in the Koha Community.
In this interview, Andrew Farthing of Sefton Library Service gives us an overview of how the North West Usergroup came about, what it does and has achieved and how to go about setting up other usergroups.
Jonathan Field and Bernard Scaife demonstrate how Elastic Search works in Koha in comparison to Zebra search.

EBSCO Information Services and PTFS Europe Partner to Support Libraries Looking to Adopt FOLIO

Partnership with Open Source Service Provider Offers Libraries in the United Kingdom Local Options when Considering the FOLIO Library Services Platform

IPSWICH, Mass. — January 7, 2020 — 

EBSCO Information Services (EBSCO) and PTFS Europe have partnered to support libraries adopting the FOLIO Library Services Platform (LSP). The EBSCO and PTFS Europe partnership will provide hosting and local support services for FOLIO libraries in the United Kingdom.

PTFS Europe supports libraries using Koha and other open source resources. By supporting FOLIO libraries, PTFS Europe will help increase the adoption of FOLIO and provide additional services to their current customers.

PTFS Europe has a long-established track record of implementing, hosting and supporting open source library management solutions in the UK and Europe. PTFS Europe’s Head of Marketing and Business Administration, Andrew Auld, says the partnership with EBSCO allows a global solution to include local support for customers across library sectors including Further Education and Higher Education. 

Working with EBSCO to implement FOLIO adds a new open source solution to the list of products we can support for our customers and shows our commitment to both open source and to the needs of all library sectors.

EBSCO supports FOLIO with funding, developers and project management. EBSCO is also offering hosting services and advanced software support, as well as a variety of data integration services for libraries adopting the FOLIO LSP, and the company is partnering with services providers around the world.

EBSCO Information Services Director of FOLIO Partnerships, Mark Allcock, says by partnering with the services providers that libraries know and trust, EBSCO can ensure that those libraries can be confident that their needs are being met when moving to FOLIO.

Customer service and high-quality support are paramount when we look to partner with service providers. We chose PTFS Europe because of the value they place on these attributes, and we know this partnership will strengthen the way we support libraries.

FOLIO is an open source platform created by a community of librarians, developers and vendors to support traditional ILS functionality with the ability to add additional value and services. The applications are modular and allow multiple vendors or libraries to contribute applications. More information is available at www.folio.org.

About EBSCO Information Services

EBSCO Information Services (EBSCO) is the leading discovery service provider for libraries worldwide with more than 11,000 discovery customers in over 100 countries. EBSCO Discovery Service™ (EDS) provides each institution with a comprehensive, single search box for its entire collection, offering unparalleled relevance ranking quality and extensive customization. EBSCO is also the preeminent provider of online research content for libraries, including hundreds of research databases, historical archives, point-of-care medical reference, and corporate learning tools serving millions of end users at tens of thousands of institutions. EBSCO is the leading provider of electronic journals and books for libraries, with subscription management for more than 360,000 serials, including more than 57,000 e-journals, as well as online access to more than 1,000,000 e-books. For more information, visit the EBSCO website at: www.ebsco.com. EBSCO Information Services is a division of EBSCO Industries Inc., a family owned company since 1944.

About PTFS Europe

PTFS Europe provides a wide range of software products for the library market and supports over 120 customers across the United Kingdom, Ireland and continental Europe. Products include the open source library system Koha, Request Tracker (RT) for enquiry management, CORAL for electronic resource management, Metabase business analytics and the Knowvation digital repository. An ISO 27001  certified company, PTFS Europe delivers the full range of services needed to implement, host and support these products.

More information on PTFS Europe: www.ptfs-europe.com