Update to our statement concerning Covid-19 (Coronavirus)

18th June 2020

Just an update to our statement of 9th March 2020 to let you know that all our staff are fit and well and we hope all of your staff are as well.

We continue to monitor the latest advice from Public Health England (PHE) and the Government and we appreciate all the updates we have had from you as to your own situations.

We know that libraries as a whole have been working hard to try and mitigate the impact to their users and to continue to run a service in some shape or form. It has been interesting to see and hear all the creative ideas coming out at this difficult time.

As mentioned previously, PTFS Europe has always been a virtual company and this has certainly helped to maintain our services to you. All of our staff already have the ability to work remotely using a range of collaboration tools and can continue to work closely with colleagues, customers and partners.

Our implementation projects have been continuing as normal and we have some coming to completion during this period as well as some ongoing, and we’re excited to say, new projects starting. We obviously love seeing you face to face but the remote sessions have been well received and we look forward to seeing you in person in the not too distant future.

Our helpdesk has also been running as usual and we are still receiving calls, many of which are Covid-19-related. In the same way, we have also been running our usual programme of upgrades and are happy to speak to you if you do want to upgrade this year.

We’ve also been trying to post more information out onto our forum and YouTube channel (https://www.youtube.com/channel/UC-M-RDm1QCqLhZ-Xif00noQ) so please continue to look there for new information we are pushing out (again, some of it Covid-19 related). If you would like to go back and watch the live stream of our recent PTFS Europe FEstival it is available here.

In the meantime, if you would like further information or would like to discuss your specific situation with us, please contact your Account Manager or send a message to info@ptfs-europe.com.

FEstival – online conference about Koha and Metabase for Further Education colleges

On June 3 2020, with the backdrop of the Covid-19 lockdown, we hosted a virtual ‘FEstival’ conference of presentations and demonstrations of the Koha open source library management system and the Metabase analytics solution – also open source. Joining PTFS Europe staff on the panel of presenters were Samantha Goldsmith from University Centre Leeds to talk about their Koha implementation and Penny Robertson and George Harkins of City of Glasgow College to talk about how they use Metabase with Koha.

All of the presentations from the event are available to view on the PTFS Europe YouTube channel, either as individual presentations or the livestream of the whole conference. You can also see them below.

If you enjoy watching these presentations and would like to know anything more about Koha, Metabase or the services PTFS Europe can offer, please contact us by email.

Introduction to the FEstival and a presentation on Open Source Software

Jonathan Field – Managing Director, PTFS Europe.

Koha – the mature open source LMS

Fiona Borthwick – Customer Relationship Manager, PTFS Europe

The right system for a FE college

Lucy Vaux-Harvey – Senior Customer Services Consultant, PTFS Europe

The joys of working with PTFS Europe

Samantha Goldsmith – HE & Research Librarian, University Centre Leeds

The technical challenges of supporting a cloud LMS

Jon Turner – Infrastructure Manager, PTFS Europe

Reporting and analytics with Metabase

Penny Robertson – Libraries Manager and George Harkins – Library Systems Analyst, City of Glasgow College

Fast track implementation – right here, right now!

Janet McGowan – Director of Operations, PTFS Europe

Conclusion

Jonathan Field

PTFS Europe appointed to APUC’s framework agreement to supply Library Management Systems and Associated Services.

London, May 2020

PTFS Europe has been appointed to APUC’s new multi-supplier Framework Agreement for Library Management Systems (LMS) and Associated Services. PTFS Europe’s Koha LMS SaaS will be available to universities and colleges via the APUC framework which substantially reduces the time and effort involved in the full tendering and contracting process for Library Management Systems.
Koha LMS with EBSCO EDS

PTFS Europe’s APUC framework package offers Koha LMS integrated with EDS, EBSCO’s discovery service. The system is entirely web-based, providing staff and public users with access to the system through web browsers. The apps include acquisitions with EDI, circulation, cataloguing, serials, electronic resource management, business analytics (with dashboarding and graphical visualisation), and end-user Koha account services fully integrated with EBSCO EDS.

When APUC issued a tender for Library Management Systems and Associated Services, PTFS Europe was keen to tender. Through this process, APUC was satisfied that PTFS Europe demonstrated the necessary capabilities to deliver a library solution to its customers.

We are delighted to have been successful in this tender process. We are enthusiastic about the process for libraries to buy a new library management system being as straightforward as possible. This framework agreement will enable us to offer the Koha open source library system to Higher Education and Further Education customers, and we look forward to our first implementation through the framework and many more to follow.

Nick Phipps, Director of Sales at PTFS Europe

About APUC

APUC Limited is the procurement centre of expertise for all of Scotland’s universities and colleges. The framework requirement is also available for use by Full or Associate Members, and future members, within the UK higher education regional purchasing consortia: SUPC; LUPC; NWUPC; NEUPC; HEPWC

About PTFS Europe

PTFS Europe provides a wide range of open source products for the library market. An ISO27001 company, PTFS Europe provides the full breadth of services needed to implement, host and support these products.

More information on PTFS Europe: www.ptfs-europe.com
Any questions, please contact: Nick Phipps: nick.phipps@ptfs-europe.com

The British Museum has recently selected Koha open source library management system for their replacement library system

London, May 2020

The British Museum has chosen Koha as its new library management system to replace a previous SirsiDynix solution. PTFS Europe has been selected to provide implementation, on-going hosting and support services.

Koha will efficiently manage the Museum’s specialised library collection of more than 300,000 volumes. The collection reflects the historic strengths of the Museum’s diverse curatorial departments, which are dedicated to excellence in the research of human cultures – past and present – across the globe.

The capabilities and efficiencies offered by the new open source solution will allow the Museum to deliver an improved service to its users.

Koha Library Management System

The Koha library management system is a completely web-based application providing staff and public users with access to the system through web browsers. The system comprises core modules: acquisitions with EDI, circulation, cataloguing, serials and comprehensive reporting functionality. The Koha online catalogue (OPAC) offers end users excellent search capabilities together with a full range of personalisation services. Koha’s depth of functionality continues to develop to meet the changing needs of libraries and their users.

We are looking forward to implementing a new library management system and taking advantage of the flexibility and functionality offered by Koha.

Antony Loveland, Senior Librarian at The British Museum

We are delighted that the British Museum has chosen Koha and we welcome them as new customers. They will be joining our diverse and growing base of Koha customers from across the UK and Europe who are hosted and supported by PTFS Europe.

Lesley Jones, Business Development Manager at PTFS Europe

The British Museum

Founded in 1753, the British Museum was the first national public museum in the world. From the outset it was a museum of the world, for the world, and this idea still lies at the heart of the Museum’s mission today. The collection tells the stories of cultures across the world, from the dawn of human history, over two million years ago, to the present. Objects range from the earliest tools made by humans and treasures from the ancient world to more recent acquisitions from Africa, Oceania and the Americas, the Middle East, Asia and Europe, as well as the national collections of prints and drawings, and coins and medals. In addition to work in London, the Museum takes part in an extensive programme of loans and tours, both across the UK and throughout the world.

www.britishmuseum.org

About PTFS Europe

PTFS Europe provides a wide range of products for the library market. These include the open source library system Koha, the FOLIO library services platform, Request Tracker for enquiry management, Coral for electronic resource management, Metabase business analytics and the Knowvation digital repository. An ISO27001 company, PTFS Europe provides the full range of services needed to implement, host, and support these products.

More information on PTFS Europe: www.ptfs-europe.com
Any questions? Please contact: Lesley Jones: lesley.jones@ptfs-europe.com

Leeds Conservatoire chooses Koha open source library management system, hosted and supported by PTFS Europe.

London, May 2020

Leeds Conservatoire has chosen Koha as its new library management system to replace the previous OCLC OLIB solution.  PTFS Europe is implementing the new system and will provide on-going hosting and support services.  Koha is being integrated with the conservatoire’s EDS discovery service, from EBSCO, and the Moodle learning management system.

Koha Library Management System

The Koha library management system is a completely web-based application providing staff and public users with access to the system through web browsers.  The system comprises core modules: acquisitions with EDI, circulation, cataloguing, serials and comprehensive reporting functionality. The Koha online catalogue offers end users excellent search capabilities together with a full range of personalisation services.  Koha’s depth of functionality continues to develop to meet the changing needs of libraries and their users. 

 We were looking for a library management system that would offer all the options and integrations that we had developed so well with its predecessor; particularly appealing was the ability to search different collections independently from one another, including our Discovery Service, all from the same interface. Koha offers excellent value for money and the implementation team have been responsive and supportive throughout these early stages of the migration project. Conservatoire students have wide-ranging resource needs set against very specific research requirements and we are able to support them fully with Koha.

Jane Henshaw, Liaison Librarian and Systems Administrator

Leeds Conservatoire is the largest specialist conservatoire in the UK, delivering expert music and drama education to a community of over 1,200 students. Our broad offering spans undergraduate and postgraduate degree courses, numerous short courses and Junior LCoM for young musicians and performers. Situated in the heart of Leeds’ cultural quarter, LCoM is artistically ambitious, quality-driven, and industry-focused, placing strong emphasis on developing career-ready musicians, performers, producers and entrepreneurs. www.lcm.ac.uk/ 

We are delighted that Leeds Conservatoire has chosen Koha and we welcome them as new customers.  They will be joining our growing base of Koha customers, particularly in the academic sector, from across the UK and Europe who are hosted and supported by PTFS Europe.

Nick Phipps, Director of Sales at PTFS Europe

About PTFS Europe 

PTFS Europe provides a wide range of products for the library market.  These include the open source library system Koha, RT: request tracker for enquiry management, Coral for electronic resource management, Metabase business analytics and the Knowvation digital repository.  An ISO27001 company, PTFS Europe provides the full range of services needed to implement, host, and support these products.  

More information on PTFS Europe: www.ptfs-europe.com

Any questions?  Please contact Nick Phipps, nick.phipps@ptfs-europe.com  

The Society of Antiquaries of London chooses Koha open source library management system, hosted and supported by PTFS Europe

London,  28 April  2020

The Society of Antiquaries of London has chosen Koha as its new library management system to replace the previous Voyager solution.  PTFS Europe is implementing the new system and will provide on-going hosting and support services.  Koha will be integrated with the EDS discovery service, from EBSCO.

Koha Library Management System

The Koha library management system is an entirely web-based application providing staff and public users with access to the system through web browsers.  The staff modules are acquisitions with EDI, circulation, cataloguing, serials, and comprehensive reporting functionality. The Koha online catalogue offers end users excellent search capabilities together with a full range of personalisation services. Koha’s depth of functionality continues to develop to meet the changing needs of libraries and their users. 

Koha will transform the way users access our collections. We also look forward to introducing fully automated circulation and managing our subscriptions with the serials module.

Dunia Maria Garcia-Ontiveros, Head of Library and Museum Collections

The Society of Antiquaries (founded in 1707) is Britain’s oldest learned society concerned with the study of the material remains of the past. It is home to the largest antiquarian library in the country, with an outstanding collection of more than 130,000 books dating from the fifteenth century to the present day, monograph series, and approximately 3,000 current and historic journal titles. The subject coverage is British and European archaeology, architectural history, art history and the decorative arts (especially medieval), the historic environment, and British local history.

We are delighted that The Society of Antiquaries of London has chosen Koha, and we welcome them as new customers.  They will be joining our growing base of Koha customers, particularly in the special libraries sector, from across the UK and Europe who are hosted and supported by PTFS Europe.

Nick Phipps, Director of Sales at PTFS Europe

About PTFS Europe 

PTFS Europe provides a wide range of products for the library market.  These include the open source library system Koha, the FOLIO library services platform, Request Tracker for enquiry management, Coral for electronic resource management, Metabase business analytics and the Knowvation digital repository.  An ISO27001 company, PTFS Europe provides the full range of services needed to implement, host, and support these products.  

More information on PTFS Europe: www.ptfs-europe.com

Any questions?  Please contact Nick Phipps, nick.phipps@ptfs-europe.com

Northamptonshire Healthcare NHS Foundation Trust implements Koha open source library management system, hosted and supported by PTFS Europe.

London, 23 April 2020

Northamptonshire Healthcare NHS Foundation Trust goes live with Koha as its new library management system to replace the previous SirsiDynix Symphony solution. PTFS Europe is implementing the new system and will provide on-going hosting and support services.

Koha Library Management System

The Koha library management system is a completely web-based application providing staff and public users with access to the system through web browsers. The system comprises core modules: acquisitions with EDI, circulation, cataloguing, serials, and comprehensive reporting functionality. The Koha online catalogue offers end users excellent search capabilities together with a full range of personalisation services. Koha’s depth of functionality continues to develop to meet the changing needs of libraries and their users.

Koha provides us with a cost-effective solution and, being open source, allows for greater flexibility and access to system developments from around the world. PTFS Europe have been incredibly helpful in taking us through the implementation process, never making me feel that I was asking a stupid question and working patiently to accommodate our requirements.

Jane Cooper, Librarian

Northamptonshire Healthcare NHS Foundation Trust delivers many of the NHS services people in the county receive in the community at home, work or in schools. NHFT offers more than 100 services including mental health, community nursing, sexual health, physiotherapy, and a range of other specialty services. The Trust also works in partnership across the county to deliver care together in an integrated way. The Library Service, based on 3 sites, is available to all NHFT staff and students on placement in the Trust. NHFT also provides the Library Service for Northampton General Hospital and Northamptonshire Public Health.

We are delighted that Northamptonshire Healthcare NHS Foundation Trust has chosen Koha and we welcome them as new customers. They will be joining our growing base of Koha customers, particularly in the health services sector, from across the UK and Europe who are hosted and supported by PTFS Europe.

Nick Phipps, Director of Sales at PTFS Europe

About PTFS Europe

PTFS Europe provides a wide range of products for the library market. These include the open source library system Koha, the FOLIO library services platform, Request Tracker for enquiry management, Coral for electronic resource management, Metabase business analytics and the Knowvation digital repository. An ISO27001 company, PTFS Europe provides the full range of services needed to implement, host, and support these products

More information on PTFS Europe: www.ptfs-europe.com
Any questions? Please contact Nick Phipps, nick.phipps@ptfs-europe.com

Statement Concerning Covid-19 (Coronavirus)

17th March 2020

In light of recent events relating to the Coronavirus, we wish to reassure you that we consider the health of our staff, customers and partners of utmost importance. We are therefore following the latest advice from Public Health England (PHE) and the Government.

In order to minimise business disruption and continue providing services to our clients, we are ready to invoke contingency plans should it become necessary. 

As you are probably aware, PTFS Europe is already a virtual company and this means that our staff already have the ability to work remotely using a range of collaboration tools and can continue to work closely with colleagues, customers and partners.

If necessary meetings will be held virtually rather than in person and we will be able to continue to run our support desk in the normal way. 

As the applications we support are web-based this also means that your staff would be able to work remotely in order to continue to provide your services in the event of libraries being closed. If you are unable to open library branches then we can assist you with changing loan due dates and waiving fines. We would also recommend the promotion of any eBook, audio book, electronic journals or other electronic material you may subscribe to. If you need us to help you with any of the above please contact the helpdesk.  

If you would like further information or would like to discuss your specific situation with us, please contact your Account Manager.

Update 17th March 2020

Following the UK Government’s statement on Covid-19 last night, we are now in a situation where social distancing measures are in place. PTFS Europe continues to take action to ensure the health and safety of our customers and staff. We have stopped international travel and are now limiting domestic travel wherever possible.

Some customers have contacted us concerned about the impact of the Covid-19 Corona Virus and how it might affect us and their service.

We have 2 potential risks, these being;

• Disruption to our supply chain
• Disruption of our workforce

We have been in contact with our hosting providers and they have assured us that they already have adequate stock holding. They have also assured us that they are sufficiently strong financially to weather this storm.

At the present time, all of our staff are healthy and are working as normal. As you are probably aware we have worked as a virtual company since 2007 and therefore already have robust systems in place for remote working. However, we do like to meet face to face with our customers (and other staff) when it makes sense to do so. For example, we like to train face to face. However, at this time, we are advising our staff that face to face meetings should become virtual until further notice. We have excellent virtual systems in place already which our staff use on a regular basis so, with the exception of seeing you in person, we should be able to give you our normal service.

If you need advice about closing your library and you have the Koha Library Management System, please refer to this guide.

PTFS Europe awarded a position on ESPO 350 framework to supply the Koha Library Management System.

London, 9 March 2020

PTFS Europe is delighted to announce that we are awarded a position to supply the Koha library management system as part of the ESPO Framework 350 Library Solutions and Systems.

Koha Library Management System

The Koha library management system is a completely web-based application providing staff and public users with access to the system through web browsers. The system comprises core modules: acquisitions with EDI, circulation, cataloguing, serials and comprehensive reporting functionality. The Koha online catalogue (OPAC) offers end users excellent search capabilities together with a full range of personalisation services. Koha’s depth of functionality continues to develop to meet the changing needs of libraries and their users.

When ESPO issued a tender for library solutions and sytems, PTFS Europe was delighted to submit a tender. Through this process, ESPO was satisfied that PTFS Europe demonstrated its competence, professionalism and ability to deliver a library solution to its customers.

“We are delighted to have been successful in this tender process. We are always keen that the process for libraries to buy a new library management system should be as straightforward as possible. This framework agreement will enable us to offer the Koha open source library system to public sector customers, and we look forward to our first implementation through the framework and many more to follow.”

Nick Phipps, Director of Sales at PTFS Europe

About ESPO

ESPO is a public sector owned professional buying organisation (PBO), specialising in providing a wide range of goods and services to the public sector for over 35 years. Our market leading choice of over 120 framework solutions make ESPO one of the largest providers of public sector frameworks. All our frameworks are free to access and provide a quick and compliant way to source a wide range of products and services.

About PTFS Europe

PTFS Europe provides a wide range of products for the library market. These include the open source library system Koha and open source solutions for enquiry management, electronic resource management, reading list management and business analytics. PTFS Europe is also the European support company for PTFS Inc’s Knowvation digital repository. An ISO27001 company, PTFS Europe provides the full range of services needed to implement, host and support these products.

More information on PTFS Europe: www.ptfs-europe.com

Any questions? Please contact: Nick Phipps: nick.phipps@ptfs-europe.com

EBSCO Information Services and PTFS Europe Partner to Support Libraries Looking to Adopt FOLIO

Partnership with Open Source Service Provider Offers Libraries in the United Kingdom Local Options when Considering the FOLIO Library Services Platform

IPSWICH, Mass. — January 7, 2020 — 

EBSCO Information Services (EBSCO) and PTFS Europe have partnered to support libraries adopting the FOLIO Library Services Platform (LSP). The EBSCO and PTFS Europe partnership will provide hosting and local support services for FOLIO libraries in the United Kingdom.

PTFS Europe supports libraries using Koha and other open source resources. By supporting FOLIO libraries, PTFS Europe will help increase the adoption of FOLIO and provide additional services to their current customers.

PTFS Europe has a long-established track record of implementing, hosting and supporting open source library management solutions in the UK and Europe. PTFS Europe’s Head of Marketing and Business Administration, Andrew Auld, says the partnership with EBSCO allows a global solution to include local support for customers across library sectors including Further Education and Higher Education. 

Working with EBSCO to implement FOLIO adds a new open source solution to the list of products we can support for our customers and shows our commitment to both open source and to the needs of all library sectors.

EBSCO supports FOLIO with funding, developers and project management. EBSCO is also offering hosting services and advanced software support, as well as a variety of data integration services for libraries adopting the FOLIO LSP, and the company is partnering with services providers around the world.

EBSCO Information Services Director of FOLIO Partnerships, Mark Allcock, says by partnering with the services providers that libraries know and trust, EBSCO can ensure that those libraries can be confident that their needs are being met when moving to FOLIO.

Customer service and high-quality support are paramount when we look to partner with service providers. We chose PTFS Europe because of the value they place on these attributes, and we know this partnership will strengthen the way we support libraries.

FOLIO is an open source platform created by a community of librarians, developers and vendors to support traditional ILS functionality with the ability to add additional value and services. The applications are modular and allow multiple vendors or libraries to contribute applications. More information is available at www.folio.org.

About EBSCO Information Services

EBSCO Information Services (EBSCO) is the leading discovery service provider for libraries worldwide with more than 11,000 discovery customers in over 100 countries. EBSCO Discovery Service™ (EDS) provides each institution with a comprehensive, single search box for its entire collection, offering unparalleled relevance ranking quality and extensive customization. EBSCO is also the preeminent provider of online research content for libraries, including hundreds of research databases, historical archives, point-of-care medical reference, and corporate learning tools serving millions of end users at tens of thousands of institutions. EBSCO is the leading provider of electronic journals and books for libraries, with subscription management for more than 360,000 serials, including more than 57,000 e-journals, as well as online access to more than 1,000,000 e-books. For more information, visit the EBSCO website at: www.ebsco.com. EBSCO Information Services is a division of EBSCO Industries Inc., a family owned company since 1944.

About PTFS Europe

PTFS Europe provides a wide range of software products for the library market and supports over 120 customers across the United Kingdom, Ireland and continental Europe. Products include the open source library system Koha, Request Tracker (RT) for enquiry management, CORAL for electronic resource management, Metabase business analytics and the Knowvation digital repository. An ISO 27001  certified company, PTFS Europe delivers the full range of services needed to implement, host and support these products.

More information on PTFS Europe: www.ptfs-europe.com