Koha LMS

Koha is the world’s first free and open source library management system. Koha is a fully featured, scalable library management system. In use worldwide, its development is steered by libraries of varying types and sizes, volunteers, and support companies worldwide.
Koha’s OPAC, circulation, management, and self-checkout interfaces are all based on standards-compliant World Wide Web technologies, HTML5, CSS and Javascript, making Koha a truly platform-independent solution. Koha is distributed under the open-source General Public License (GPL).
Koha is entirely web-based for both staff and public functions. This helps make the system light, easy to use, easy to deploy and easy to manage.
For use of Koha’s OPAC, all features are implemented in currently available major browsers.
Koha’s impressive feature set continues to evolve and expand to meet the needs of its user base. It includes modules for circulation, cataloguing, acquisitions, serials, course reserves, user management, inter library loans, and more.
Koha has an active user community worldwide that participates in guiding software direction and sponsoring product development. Over 40 companies worldwide are now actively contributing to the product with over 400+ Koha contributors submitting code and translations into over 40 languages. There have been over 15k downloads of the software globally.
As an ISO27001 company, PTFS Europe has an excellent reputation for the quality of the support service that is delivered. Our staff are highly skilled and all have many years experience in working in the library sector. We are supporting over a hundred organisations, many of which are extremely demanding in the quality of the service that we deliver. We can only provide this service due to the high quality and experience of our staff.
All of our staff are based in the UK and, between them, have hundreds of years of experience working in library automation. Koha is an easy system to administer and all administration takes place through a web client. Also, as a hosted solution, there is no ongoing responsibility on staff to maintain and configure the infrastructure or application. Local administration is relatively lightweight and many of the regular admin processes are carried out via scripts and cron jobs. The majority of our customers do not have dedicated systems staff and our standard support service reflects this.
Much more information, including documentation, video tutorials and manuals are available on the Koha community website.
FOLIO, an open source project, aims to reimagine library software through a unique collaboration of libraries, developers and vendors. It moves beyond the traditional library management system to a new paradigm, where apps are built on an open platform, providing libraries more choice and delivering new services to users.
The FOLIO platform includes core functionality found in current library management systems and is extensible, allowing libraries to meet ever changing needs.
The FOLIO platform includes core functionality found in current library management systems and is extensible, allowing libraries to meet ever changing needs. As a modern, open-source system, FOLIO is built on a microservices-based architecture that allows for continuous growth.
Together, the FOLIO community is making available a selection of base application modules for libraries to choose from, adapt, share and expand upon, beginning with the most basic functionality needed by libraries:
- Acquisitions
- Cataloging
- Circulation
- Data Conversion Tools
- eRM – Knowledge Base (connections and source record storage)
- In-App Reporting and Cross-App Reporting
- Patron Empowerment Functionality
FOLIO – is an community collaboration of libraries, vendors and developers, coming together to build an open-source library services platform (OS-LSP) of the same name. With software released under an Apache 2 license, FOLIO moves beyond the traditional LMS, allowing anyone to freely build on its core functionality, or to extend the platform through development of applications that deliver new services. As a result, it allows for dramatically enhanced library choice and infinite extensibility.
- FOLIO is an open source library services platform, the only completely new system developed in the last 10 years
- FOLIO requirements are developed by a global community of academic librarians and completely integrates physical and electronic workflows
- FOLIO is built on a modern microservices architecture, designed to support your choice of apps
- FOLIO’s “open source as a service” model is fully supported by EBSCO and PTFS Europe
- You can adopt open source without worrying about support, or hiring additional technical staff
As an ISO27001 company, PTFS Europe has an excellent reputation for the quality of the support service that is delivered. Our staff are highly skilled and all have many years’ experience in working in the library sector. We are supporting over a hundred organisations, many of which are extremely demanding in the quality of the service that we deliver. We can only provide this service due to the high quality and experience of our staff.
All of our staff are based in the UK and, between them, have hundreds of years of experience working in library automation. FOLIO is an easy system to administer and all administration takes place through a web client. Also, as a hosted solution, there is no ongoing responsibility on staff to maintain and configure the infrastructure or application. Local administration is relatively lightweight and many of the regular admin processes are carried out via scripts and cron jobs. The majority of our customers do not have
dedicated systems staff and our standard support service reflects this.
A range of information is available online including documentation, video tutorials and forums via the FOLIO community website.
- FOLIO Community
- Online Forum
- FOLIO uses JIRA for tracking FOLIO tasks and bugs.
- FOLIO Slack channels for real-time chat are available.
- Video channel
FOLIO Library Systems Platform

FOLIO Library Systems Platform
FOLIO, an open source project, aims to reimagine library software through a unique collaboration of libraries, developers and vendors. It moves beyond the traditional library management system to a new paradigm, where apps are built on an open platform, providing libraries more choice and delivering new services to users.
The FOLIO platform includes core functionality found in current library management systems and is extensible, allowing libraries to meet ever changing needs.
- FOLIO is an open source library services platform, the only completely new system developed in the last 10 years
- FOLIO requirements are developed by a global community of academic librarians and completely integrates physical and electronic workflows
- FOLIO is built on a modern microservices architecture, designed to support your choice of apps
- FOLIO’s “open source as a service” model is fully supported by EBSCO and PTFS Europe
- You can adopt open source without worrying about support, or hiring additional technical staff
Request Tracker

Request Tracker receives and manages all your key enquiries. Internal teams can communicate with external customers and team members on the same enquiry ticket.
Staff manage ticket replies via email or using the system’s full web interface. Request Tracker’s workflows are tailored to best suit and optimise your organisation’s enquiry tracking processes. Using Request Tracker these can be enhanced to include automation of events and tracking of key values like due dates, automatic notifications, time tracking and task priority.
Request Tracker provides custom dashboards with key ticket information for day to day operational control and comprehensive reporting for management review and planning.
- Multiple search options: free text (simple) search, query builder, and advanced search
- Full text search on message histories
- Full custom field support for any data you need to track
- Charts interface for visualising ticket data
- Custom dashboards with key ticket information
- Schedule dashboards to be emailed to you or your co-workers
- Knowledge base
- Fine-grained rights and permissions
- Provides a REST API for integrations
- Automatic notifications based on message or other ticket updates
- RSS feeds of ticket activity based on any search criteria
- Email digests of activity by day, week, month, etc.
- Time tracking and task priority
- Translation into multiple languages
- SLA automation and tracking
- Self-Service customer portal
RT has an active user community worldwide that participates in guiding software direction and sponsoring product development.
As an ISO27001 company, PTFS Europe has an excellent reputation for the quality of the support service that is delivered. Our staff are highly skilled and all have many years’ experience in working in the library sector. We are supporting over a hundred organisations, many of which are extremely demanding in the quality of the service that we deliver. We can only provide this service due to the high quality and experience of our staff.
All of our staff are based in the UK and, between them, have hundreds of years of experience working in library automation. RT is an easy system to administer and all administration takes place through a web client. Also, as a hosted solution, there is no ongoing responsibility on staff to maintain and configure the infrastructure or application.
Additional information about RT and related products are available on the community wiki. It contains helpful documentation like FAQs, troubleshooting tips, and customisations contributed by RT users.
If you’re looking for more in-depth documentation, we wrote an entire book just about RT, which is available in a variety of formats.
There is also a forum where you can give and receive help from the robust community of RT users.
Metabase is an open source business intelligence tool which lets you ask questions about your data and displays the answers in a wide range of graphical formats. Metabase can create and share customisable dashboards which monitor specific aspects of library business.
- Build custom reports with or without SQL skills.
- Move from your data to beautiful graphs and charts with just a few clicks.
- It just takes a click to see individual records and explore connections between your data, so you can move from who, to what effortlessly.
- Easily filter and group your data to find just what you’re looking for, all without ever writing a line of SQL.
- Add graphical and dashboard presentation to existing SQL reports (eg, from Koha’s report module and community library).
- Customise dashboards to best suit your needs.
- Assign reports and dashboards to specific user groups.
- Automatic dashboard refresh tracks the very latest activity.
- Combine reports from multiple sources on the same dashboard (eg, Koha LMS, Coral electronic resource management and RT enquiry management)
Metabase is built and maintained by a dedicated team, and is open source, so the community can help improve it too. You get new features, interface improvements, and bug fixes for free, and can forget about building or maintaining your own analytics platform.
As an ISO27001 company, PTFS Europe has an excellent reputation for the quality of the support service that is delivered. Our staff are highly skilled and all have many years’ experience in working in the library sector. We are supporting over a hundred organisations, many of which are extremely demanding in the quality of the service that we deliver. We can only provide this service due to the high quality and experience of our staff.
All of our staff are based in the UK and, between them, have hundreds of years of experience working in library automation. Metabase is an easy system to administer and all administration takes place through a web client. Also, as a hosted solution, there is no ongoing responsibility on staff to maintain and configure the infrastructure or application.
This is the go-to guide on asking questions and sharing answers using Metabase. You’ll learn in depth about how questions are expressed, how to chart answers, as well as how to share questions and create dashboards.
Frequently asked questions about Metabase.
Metabase

CORAL eRMS

CORAL is an electronic resource management system built by the University of Notre Dame’s Hesburgh Libraries.
The first module, Licensing, was released as open source software in the summer of 2010 and have continued releasing new modules since then. It is designed to be both simple and highly customisable – each module can be installed independently or used together depending on your library’s needs. If you do decide to install the entire suite, easy access to linked records help make sense of the electronic resource through the entire life cycle.
CORAL consists of 5 modules, Organizations, Resources, Licensing, Management and Statistics.
Organisations is the smallest and simplest of the modules, and is used to store and manage names, contacts and account information for the many publishers, providers, vendors that libraries interact with on a daily basis all within a single location.
Additional features include a parent/child hierarchy and aliasing for acronyms or organisation name changes – all of which are utilised in search (both here and in the Resources module), for a powerful ability to find exactly the organisation or resource records desired. As with the other CORAL modules, it includes a robust administrative front end to control drop down values – for example Contact Roles or Organisation Roles. We recommend it is the first module installed – once the Organisations data is populated, it will be used in all three of the other modules.
Resources is the most recent addition to the CORAL suite and assists in the management of the entire electronic resource workflow. Like the other modules, Resources is highly customisable through an administrative front end and has robust search features, as well as the new ability to export search results into Microsoft Excel.
Supporting the acquisitions workflow is simplified by easily customisable workflow parameters – and includes abilities to require approvals for step completion, email alerts and a user specific queue for outstanding tasks.
CORAL Licensing provides a way to store and access digital copies of current and expired license agreements and related documents as well as associated agreement metadata. It helps make library license agreements more accessible to personnel through select searchable metadata fields and assists institutions in tracking specific pieces of information included in legal agreements.
CORAL Usage Statistics currently supports JR1 and JR1a COUNTER reports, or any non-counter report edited to a counter-like format. Management of statistics is made available by both publisher and platform.
Each platform or provider can be linked to a specific organisation in the Organisations module which will in turn import all associated account information. This allows Organisations to be a single point of entry for all administrative account data.
CORAL is released as open source software under GPL v. 3 and is available on GitHub.
CORAL has an active user community worldwide that participates in guiding software direction and sponsoring product development.
As an ISO27001 company, PTFS Europe has an excellent reputation for the quality of the support service that is delivered. Our staff are highly skilled and all have many years’ experience in working in the library sector. We are supporting over a hundred organisations, many of which are extremely demanding in the quality of the service that we deliver. We can only provide this service due to the high quality and experience of our staff.
All of our staff are based in the UK and, between them, have hundreds of years of experience working in library automation. CORAL eRM is an easy system to administer and all administration takes place through a web client. Also, as a hosted solution, there is no ongoing responsibility on staff to maintain and configure the infrastructure or application.
The documentation covers installation, user experience, functionality and technical information. For more information on how you can help with the documentation of CORAL, see the Documentation Style Guide.
For the most recent documentation use the following:
VuFind is a library resource portal designed and developed for libraries by libraries. The goal of VuFind is to enable your users to search and browse through all of your library’s resources by replacing the traditional OPAC.
VuFind is completely modular so you can implement just the basic system, or all of the components. And since it’s open source, you can modify the modules to best fit your need or you can add new modules to extend your resource offerings.
To find out more about VuFind, visit the community web site at http://vufind.org
- Search with Faceted Results. The search system allows for the user to search from a basic search box and then to be able to narrow down the results by clicking on the various facets of the results.
- Live Record Status and Location with Ajax QueryingThe search results page is able to display the live status of a record through the use of AJAX by querying the catalog at that exact moment. And since it is done through AJAX after the results have loaded, the page will not slow down for any reason.
- “More Like This” Resource SuggestionsWhen viewing a record, the user will be offered suggestions of resources that are similar to the current resource.
- Browse for Resources The user has the ability to browse the catalog allowing them to explore what the library has rather than only being able to see a very narrow spectrum of results.
- Author Biographies The user can learn more about the author with contextual information and see all of the books that they have written in the library.
- Persistent URLs Allows the user to bookmark their queries or records to allow permanent access to a page they were once on.
- Zotero Compatible Your users can save and tag any records with Zotero or any other COinS based application so they can store their records in one place.
VuFind has an active user community worldwide that participates in guiding software direction and product development. There are a wide number of mailing lists contributing to discussion around VuFind.
As an ISO27001 company, PTFS Europe has an excellent reputation for the quality of the support service that is delivered. Our staff are highly skilled and all have many years’ experience in working in the library sector. We are supporting over a hundred organisations, many of which are extremely demanding in the quality of the service that we deliver. We can only provide this service due to the high quality and experience of our staff.
All of our staff are based in the UK and, between them, have hundreds of years of experience working in library automation. VuFind is an easy system to administer and all administration takes place through a web client. Also, as a hosted solution, there is no ongoing responsibility on staff to maintain and configure the infrastructure or application.
VuFind has a comprehensive set of documentation available, which includes basic information and manuals.
VuFind

Knowvation Digital Archive

Knowvation™ (originally ArchivalWare™) allows organisations to store, search, retrieve, browse and manage a diverse set of content/digital objects within one easy to use system. Knowvation™ is a web-based, file type agnostic (customers are using it with over 200 different file types), full-text search and retrieval content management system.
Knowvation™ also supports geospatical technology – see Knowvation GS.
Multiple search modes: Concept, Boolean, Pattern
Using Knowvation’s intuitive full featured interface, search queries can be conducted using Boolean, natural language (concept), and pattern matching (fuzzy logic) methodologies, yielding pinpoint results. Knowvation applies semantic analysis to discover synonyms and related concepts. It supports cross lingual search; the ability to search in one language while retrieving the results in another.
Queries can be made against the full-text of digital documents, rich metadata fields, or a combination of both. Retrieval of hits resulting from full text searches are highlighted directly on the document image for quick visual reference. Metadata fields can also be used to limit full-text searches or retrieve non-text digital objects, (i.e., search by date, author, publisher, etc.).
Administration of Knowvation is simple with a web-based user interface to manage system functionality including system settings, fields, labels, indexing, reporting, and import and export of content. This allows Knowvation™ to be managed virtually anywhere through a standard browser interface.
The interface also provides for complete management of all system users and groups, including access privileges, passwords, and default settings.
As an ISO27001 company, PTFS Europe has an excellent reputation for the quality of the support service that is delivered. Our staff are highly skilled and all have many years’ experience in working in the library sector. We are supporting over a hundred organisations, many of which are extremely demanding in the quality of the service that we deliver. We can only provide this service due to the high quality and experience of our staff.
All of our staff are based in the UK and, between them, have hundreds of years of experience working in library automation. Knowvation is an easy system to administer and all administration takes place through a web client. Also, as a hosted solution, there is no ongoing responsibility on staff to maintain and configure the infrastructure or application.
Knowvation GS™ is PTFS Europe’s core digital repository system, Knowvation™, integrated with a range of Esri™ and Google Earth™ based map options to provide a graphical method for specifying a location of interest. Using the map interface, the system will display the geographic location of retrieved data while the user performs full text searching operations.
Knowvation GS™ is an easy to use system that handles both geospatial and non-geospatial content and virtually any file format.
WordPress for Libraries is a complete web presence for your library that you can manage and develop yourself using the simple, fully integrated, content management facility. Ideal for libraries that want the freedom to deliver their online services with minimum fuss and maximum impact.
WordPress comes bundled with two default themes, but if they aren’t for you there’s a theme directory with thousands of themes for you to create a beautiful website. It only takes a few seconds for you to give your website a complete makeover.
WordPress comes packed full of features for every user, for every other feature there’s a plugin directory with thousands of plugins.
Content is managed though a simple and intuitive interface. No knowledge at all of web development is needed to produce an inviting and vibrant web presence. It is possible for a wide range of staff to contribute content whilst at the same time administrators have precise control over what other contributors can actually do.
Administrators can publish and manage posts and pages as well as manage other users’ input. Some staff could just have permission to publish and manage their own posts.
Other staff still could have permission to write and manage their their posts but need other staff to authorise their publication.
In this way the administration is able to involve staff throughout the organisation in non-contributing to the web presence whilst still retaining full editorial control.
Flexibility is at the heart of the system’s design. The philosophy is that the constituent components are inter-changeable and replaceable. We aim to use state-of-the-art tools, but we also understand that technologies are constantly changing and developing. The system is specifically designed so as so be responsive to change and able to harness new capabilities as they emerge.
WordPress comes bundled with two default themes, but if they aren’t for you there’s a theme directory with thousands of themes for you to create a beautiful website. It only takes a few seconds for you to give your website a complete makeover.
WordPress comes packed full of features for every user, for every other feature there’s a plugin directory with thousands of plugins. Add complex galleries, social networking, forums, social media widgets, spam protection, calendars, fine-tune controls for search engine optimisation, and forms.
Plugins can extend WordPress to do almost anything you can imagine. In the directory you can find and use all the best plugins the WordPress community has to offer.
Whether you’re a budding developer, a designer, or just like helping out, the WordPress team are always looking for people to help make WordPress even better.
As an ISO27001 company, PTFS Europe has an excellent reputation for the quality of the support service that is delivered. Our staff are highly skilled and all have many years’ experience in working in the library sector. We are supporting over a hundred organisations, many of which are extremely demanding in the quality of the service that we deliver. We can only provide this service due to the high quality and experience of our staff.
All of our staff are based in the UK and, between them, have hundreds of years of experience working in library automation. WordPress is an easy system to administer and all administration takes place through a web client. Also, as a hosted solution, there is no ongoing responsibility on staff to maintain and configure the infrastructure or application.
The WordPress community maintains the WordPress Codex, the online manual for WordPress and a living repository for WordPress information and documentation.
Wordpress for Libraries

PTFS Europe Limited

Certification Number 193891

Certification Number QGCE 1623